Change Management

IT change management presents a growing problem for organizations of all sizes as business operations and IT become increasingly more dependent on another. If any part of an organization’s IT goes down for a period of time, business operations are affected and revenue is lost. In IT, the simple fact is that change is not a matter of “If” but a matter of “when.” And it is almost always complicated. The challenge an organization must solve is reducing the negative side-effects of change in order to realize the tremendous benefits of IT change and configuration management. The negative side-effects that organizations are realizing today are:

• IT change is the leading cause of downtime and compliance headaches
• IT change is risky and costly when implemented manually
• Human error can lead to long periods of unplanned downtime
• Business continuity is often times the first casualty