Free Assessment

Okay, so you understand the growing list of problems organizations are currently facing with change management. You also understand how Intact Technology can help with The Three Step Intact Technology Change Management Framework. But, our customers often ask: How do I get started along the path to automated change management? In short, you need to know where you currently stand. By completing our quick and easy change management maturity assessment (read our privacy policy), you will receive a complementary one hour phone consultation with one of our on staff ITIL experts.  At Intact Technology we firmly believe that before you decide where to go, you need to find out where you are. 

 

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1. There are clearly defined Change and Configuration Policies and dedicated individuals who are empowered to enforce?:
 
2. There are single, consolidated and clearly defined Change and Configuration Processes that are monitored and measured and Continuous Improvement Process are defined?:
 
3. Configuration data is used by Change Management to determine the impact of changes to related components and services?:
 
4. Suitable tool(s) have been deployed to enable the regular collection and recording of accurate configuration data?:
 
5. An electronic change management workflow tool is used?:
 
6. There is a change advisory board (CAB) or other formally defined group which assesses the impact of planned changes and reviews any failed changes?:
 
7. A schedule of planned changes is published to all affected parties on a regular basis?:
 
8. Regular audits are performed to detect unauthorized changes?:
 
9. Change Management tool integrates with other service management tools, particularly those used for Incident, Problem and Configuration Management?:
 
10. Changes to configurations or processes result in updated documentation being produced and the configuration management database being updated as appropriate?:
 
11. Changes are performed using automation thru Servers, Networks or Application Release tools and is integrated with Configuration and Service Management tools?: