Intact’s Approach

Intact Technology fills a crucial gap in the IT change management environment today by helping organizations move from change management to change control to change automation. These three stages make up Intact’s approach: The Intact Technology Change Management Framework. This three step framework, a result of years of hands on experience, research, and recognizing the needs of organizations, takes the risk out of IT change. What is the best part? By breaking down the framework into three steps, Intact Technology allows you to see your progress and measure your organizational wins - one step at a time. 

The Three Step Intact Technology Change Management Framework

Step 1

Change Management – This step focuses on process and implementation. A company at this step generally has created a change advisory board (CAB) and uses their service desk to manage requests for change (RFC). Commonly, companies at this step see a 60% or higher change failure rate and this leads to downtime. The benefits of this step are a reduction in unplanned changes, a reduction in failed changes, and compliance with regulations. ROI is achieved at this step by avoiding unnecessary costs in the organizations IT change management process.

Step 2

Change Control – This step focuses on making decisions about risk based on the information already captured. To enable better decision making, this step digitizes all the necessary information so that a company can easily and proactively manage their IT change and avoid unforeseen issues leading to added cost. The step also allows for predictability of change management by mapping out analysis information through the implementation of a Configuration Management Database (CMDB). With a CMDB configured to assess the risks involved in change, the change advisory board can make better, cost effective decisions regarding changes. Benefits of this step at a high level are further reductions in unplanned changes due to immediate impact identification capabilities, reduction in incidents occurring from reduction in failed and unplanned changes, and overall risk reduction. ROI is achieved at this step by locking down the environment and reducing change failure.

Step 3

Change Automation – This step focuses on enabling resources for advanced IT focus, automating low-risk changes, and maintaining process consistency. At this step, almost all changes are automatically documented, audited, controlled, timed, and less costly. Carefully selected software solutions in Change Automation allow for less manual work in the change process. This takes away the risk of IT change. High level benefits of this step include drastic reduction of up to 90% in staff required to implement routine changes, and a large reduction in implementation failure. ROI is achieved at this step by freeing up resources and reducing resource requirements.

Want to hear even more about The Intact Technology Change Management Framework?

Watch one of our webinars by Shannon Lake, Director of Client Solutions